PARTY TERMS AND CONDITIONS AGREEMENT

1. BOOKING POLICY

• All party bookings are subject to availability.

• A non-refundable deposit of $150 per party room is required to secure the booking.

• Full payment is required 10 minutes before the party ends. If the payment is missed after the party, we will try to reach out to you. If the call/email is not replied to, we will involve law enforcement.

2. PAYMENT TERMS

• Payment can be made via credit card, debit card, cash, or bank transfer.

• Any additional charges incurred on the day of the party (e.g., extra guests, additional orders, and additional time) must be settled before leaving the premises.

• A cleaning fee of $30/$60/$100 may be charged based on the condition of your party room at the end of the event. If damage was done on the party room, we reserve the right to charge the full amount repairment.

3. CANCELLATION POLICY

• Cancellation is not applicable and non-refundable. However, rescheduling of parties is permitted subject to availability and must be done at least 7 days in advance.

4. PARTY DURATION AND GUESTS

• The standard party duration is 3 hours on weekdays and 2.5 hours on weekends. Additional time can be arranged at an extra cost. We highly recommend managing your time effectively. A charge of $50 will apply for every 5 minutes of delay in leaving the premises. We strictly implement these terms to allow the next group to prepare for their party.

• You can arrive 15 minutes prior to the party to set up.

• The party package includes admission for kids and adults depending on the capacity of the room booked. Additional children will incur a fee of $18.99, and extra adults will be charged $7.99 each.

• Each child must be accompanied and supervised by at least one adult.

5. FOOD AND BEVERAGE

• Outside food and beverages are permitted only if the food is not on our in-house party menu. A service fee of $2 will be charged for each item on ordered our in-house party menu that is bought from outside.

• This is a nut-free facility; therefore, nuts and any food containing related ingredients are strictly prohibited.

6. SAFETY AND CONDUCT

• Parents/guardians are responsible for the supervision and behavior of all children in their party.

• All guests are required to sign the waiver before entering, and they must wear grip socks for safety. Guests can bring their own grip socks or purchase them from us at $2.99 per pair.

• All participants must adhere to the playground rules and regulations.

• Only adhesive decorations that do not damage walls or surfaces are allowed. Glitter, confetti, and candles are strictly prohibited (Except birthday candles). Failure to comply will result in an additional cleaning or repair fee

• The playground reserves the right to remove any individual who fails to comply with the rules without a refund.

7. LIABILITY

• Happy Planet is not responsible for loss or damage to personal property.

• Happy Planet will not be held accountable for any injuries sustained during the party.